RETURN & EXCHANGE
Items that are in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within 7 days of receipt (for both local and international orders). Valid for EXCHANGED OF SIZES and DEFECT ONLY. Exchange of design and color is not acceptable. Shipping cost for the return will be borne by the customer.
However, customers are advised to notify us at firstname.lastname@example.org by quoting the order number and the product details.
Sale items and purchases made with discount coupons are non-returnable. Accessories including jewellery, bags, scarves and hair accessories are non-returnable too. If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability.
Pre-order items are non-refundable, non-exchangeable and non-returnable.
If you have any other enquiries or feedback, please do not hesitate to email us at email@example.com with subject header “Return & Exchange”.